Shipping policy
hipping Policy β TurtleWings (India Store)
At TurtleWings, every product is made-to-order and packed with extra care to ensure safe delivery. This shipping policy applies to orders placed onΒ turtlewings.co.in (India store).
For support, contact us:
π§Β support@turtlewings.co.in
π/WhatsApp: +91 8262074190 (MonβSat, 11:00 AM β 7:00 PM)
1) Order Processing Time (Before Dispatch)
Once an order is placed, we start production/processing immediately.
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Standard made-to-order products:Β usually processed withinΒ 1β3 working days
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Custom / personalised / Neon LED products:Β may requireΒ 3β5 working daysΒ processing (depending on the product)
Note:Β Delivery timelines beginΒ after dispatch, not from the order date.
2) Domestic Shipping (India)
Delivery Timeline
After dispatch, delivery typically takesΒ 2 to 6 working days, depending on your city and courier serviceability.
Shipping Charges
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Prepaid orders above βΉ1,000:Β Free Shipping
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Orders below βΉ1,000:Β shipping fee will be shown at checkout
Tracking Updates
Once your order is dispatched, tracking details are shared automatically via SMS/Email/WhatsApp (where applicable).
3) International Orders (Important)
TurtleWings acceptsΒ international orders through our global website: turtlewings.co.
β
Β turtlewings.co.in is for India orders only.
If you are outside India, please place your order onΒ turtlewings.co.
For international shipping assistance (rates, timelines, bulk/custom requests), you can also contact us directly:
π§Β support@turtlewings.co.in
π/WhatsApp: +91 8262074190 (MonβSat, 11:00 AM β 7:00 PM)
4) Address & Delivery Responsibility
Customers are responsible for ensuring that the delivery details are correct:
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Full address, pincode, landmark
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Active phone number
Delays may occur due to:
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incorrect/incomplete address details
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customer not available at delivery address
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remote or unserviceable locations
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courier network delays beyond our control
5) Express Shipping β Terms & Conditions
TurtleWings offersΒ Express ShippingΒ as an optional premium service to reduce shipping transit time through courier partners.
5.1 Processing & Dispatch
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Express shipping orders are dispatched onΒ working days (MonβSat)Β only
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Sundays and public holidays are excluded
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Express shipping does not reduce production time
(Custom/personalised/Neon LED items still follow standard processing time, usuallyΒ 3β5 working days)
5.2 Estimated Delivery Date (EDD) Disclaimer
The Estimated Delivery Date (EDD) shown at checkout is anΒ approximate estimate, not a guaranteed commitment. Delays can happen due to:
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weather conditions
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courier network disruption
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festive/seasonal overload
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technical tracking issues
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local restrictions or force majeure events
5.3 Courier Selection
TurtleWings reserves the right to ship using the most suitable courier partner at the time of dispatch (based on speed, reliability, and pincode serviceability). Customers cannot request specific courier partners.
5.4 No Liability for Courier Delays
Once the package is handed over to the courier, delivery timelines are managed by the courier network. TurtleWings is not liable for:
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delayed delivery beyond EDD
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missed delivery attempts
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rerouting/rescheduling by courier
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delays due to customer address errors or unavailability
5.5 Remote / Non-Metro Locations
Non-metro or remote pin codes may experience longer transit times even with express shipping due to network and routing limitations.
5.6 Express Shipping Fee
Express shipping fees areΒ non-refundableΒ under all circumstances, including courier delays or unsuccessful delivery attempts.
5.7 Force Majeure
TurtleWings shall not be held responsible for delays caused by circumstances beyond our control, including natural disasters, strikes, civil unrest, government restrictions, pandemics, or courier network shutdowns.
6) Delivery Issues / Damage at Delivery (Mandatory Proof)
If you receive a damaged package or suspect product damage:
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Do not discard the outer box/packaging
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Contact us withinΒ 48 hours of delivery
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Unboxing video is mandatory for any claimΒ (damage/defect/wrong/missing)
For claim rules, please refer to ourΒ Return & Refund Policy.
Contact Support
π§Β support@turtlewings.co.in
π/WhatsApp: +91 8262074190 (MonβSat, 11:00 AM β 7:00 PM)