Return Policy

At TurtleWings, we value your satisfaction and aim to provide products of exceptional quality. However, we understand that sometimes returns may be necessary. Here’s a comprehensive overview of our return policy.

Eligibility for Returns

Items must be unused and in the same condition as received.
Original packaging is required.
To initiate a return, please contact us within 7 days of receiving your order at support@turtlewings.co.in or +91 8262074190.
Include order details and the reason for the return, as well as supporting images if applicable.
For damaged or defective items, an unboxing video along with the original shipping label is mandatory.
We reserve the right to deny returns if items show signs of use or damage.

Non-Returnable Items

Customized and personalized products, including custom metal prints, are non-returnable unless they are defective or damaged upon arrival.

Minor Damages & Repairs

Minor bends or scratches not visible from the front view, or that can be easily repaired at home (e.g., soft hammering with cloth for edges), will not be considered eligible for return.
In such cases, we may offer a discount or store credit as a goodwill gesture, but a full return or refund is not applicable.

Damaged or Defective Products

If your order arrives damaged, reach out within 48 hours of delivery to support@turtlewings.co.in or +91 8262074190.
Provide an unboxing video and the original shipping label as proof of damage.
Upon approval, we will offer a replacement or refund.

Custom Order Products

All our products are custom made and manufactured on order.
We do not offer refunds or accept returns for Custom Order Products.

Damaged Goods

Notify the delivery agent and us within 24 hours with photographic or video evidence.
An unboxing video and the original shipping label are mandatory for any damage claims.
Failure to comply with this request will void our obligations.

Variations and Discolorations

Due to the hand-rendered nature of the goods, variations and slight discolorations may occur.
Screen and printer settings may cause color differences, which are not considered faults.

Inspection and Notification of Defects

Inspect goods upon delivery and notify us within 24 hours of any defects, shortages, or damages.
Failure to notify within the timeframe will be deemed acceptance of the goods.

Refund Process

Once your return is received and inspected, we will send you an email notification.
If approved, your refund will be processed to the original payment method within 5–7 business days.

Custom Order Cancellation

If the order is not dispatched but has been processed, a service charge may apply.

Neon LED Orders Warranty

For products that include Neon LED components, the following warranty terms apply:

Print Warranty: 10 years (indoor use)
Neon LED Warranty: 1 year from the date of delivery
Adapter Warranty: 1 month from the date of delivery

Warranty Conditions:

Warranty covers only manufacturing defects, not physical damage, burns, or misuse.
Claims require proof of purchase, photographs/videos of the defect, and the original adapter (if applicable).
Customer is responsible for shipping the item back for warranty evaluation.
Repairs or replacements under warranty will be provided free of charge, but shipping costs (both ways) may apply in some cases.