Cancellation Policy
At TurtleWings, we understand that sometimes plans change. We aim to provide a flexible cancellation policy to support our customers. Please read the following policy carefully to understand our cancellation process.
Cancellation Requests
If you wish to cancel an order, contact our team as soon as possible. Cancellations are accepted only before the order is shipped. To request a cancellation, email us at support@turtlewings.co.in or call +91 8262074190 with your order details. Our team will confirm the cancellation and provide you with the next steps.
Customized Orders
For customized or personalized orders, cancellations may not be possible once the product is in production. We advise contacting us immediately if you wish to cancel a customized order, and we will do our best to assist you.
Refunds for Canceled Orders
Once your cancellation is confirmed, any payments made will be refunded to your original payment method within 5-7 business days. Refund timelines may vary depending on your bank or payment provider.*
Shipping and Cancellation Timing
If the order has already been shipped, we cannot process a cancellation. In such cases, you may refer to our return policy for guidance on returns.
Contact Us for Assistance
If you have questions or need assistance, please reach out to our support team. We’re here to help
*if cancellation is requested after order is dispatched, customer may be liable to pay charges as per company policies
