✅ 10-Year Indoor Color Warranty – TurtleWings Metal Prints

At TurtleWings, we stand by the quality of our metal prints. This page explains our 10-year indoor color warranty in a clear and transparent way.

1) What This Warranty Covers (Metal Prints Only)

Our 10-year warranty covers the print quality on TurtleWings metal prints used indoors, specifically:

Unusual color fading or major loss of print vibrancy
Print peeling or ink separation due to manufacturing defects

This warranty applies only to products purchased directly from TurtleWings through our official stores.

2) What This Warranty Does NOT Cover

This warranty does not cover issues caused by:

Outdoor use (sunlight, rain, humidity, dust exposure)
Direct UV/sun exposure indoors (near windows without protection)
Water damage, chemical cleaning, or harsh abrasives
Physical damage (drops, bends, dents, scratches, mishandling)
Incorrect installation or mounting damage
Normal minor variations due to screen settings or lighting
Damage caused during shipping without the required proof (see Section 4)

3) Indoor Use Guidelines (To Maintain Warranty)

To keep your warranty valid:

Display the print indoors only
Avoid direct sunlight for long periods
Clean gently with a soft, dry microfiber cloth
Do not use chemical cleaners, alcohol sprays, or abrasive scrubbers

4) Shipping Damage / Delivery Issues (Unboxing Video Mandatory)

If your product arrives damaged, this is treated as a delivery claim, not a long-term warranty claim.

To request support for delivery damage, you must:

Contact us within 48 hours of delivery
Share a complete unboxing video (mandatory)
Share the shipping label/AWB label clearly visible
Share clear photos/videos of the damage

Without an unboxing video, damage claims may be rejected.

5) How to Claim Warranty Support (10-Year Print Warranty)

To raise a warranty request, please email us:

📧 support@turtlewings.co.in
Include:

Order ID / invoice
Product photos (front + back)
Close-up photos of the issue
A brief explanation of the problem
Your full address and phone number

Our team may request additional photos/videos to verify the issue.

6) Resolution (What TurtleWings Will Do)

After verification, TurtleWings may provide one of the following solutions:

Free replacement print (same design/size), or
Repair / reprint (if applicable), or
Store credit / partial refund (in rare cases where replacement is not possible)

The final resolution depends on the evaluation outcome.

7) Warranty Validity & Proof

Warranty starts from the delivery date
Warranty is valid only with proof of purchase
Warranty is non-transferable unless stated otherwise in writing

8) Neon LED Products (Separate Warranty)

If your product includes Neon LED components, Neon LED parts have a separate warranty period (as mentioned on the Warranty / Return Policy pages). The 10-year warranty applies to the print only, not to LED/neon components, adapters, or accessories.