At TurtleWings, we stand by the quality of our metal prints. This page explains our 10-year indoor color warranty in a clear and transparent way.

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1) What This Warranty Covers (Metal Prints Only)

Our 10-year warranty covers the print quality on TurtleWings metal prints used indoors, specifically:

• Unusual color fading or major loss of print vibrancy

• Print peeling or ink separation due to manufacturing defects

This warranty applies only to products purchased directly from TurtleWings through our official stores.

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2) What This Warranty Does NOT Cover

This warranty does not cover issues caused by:

• Outdoor use (sunlight, rain, humidity, dust exposure)

• Direct UV/sun exposure indoors (near windows without protection)

• Water damage, chemical cleaning, or harsh abrasives

• Physical damage (drops, bends, dents, scratches, mishandling)

• Incorrect installation or mounting damage

• Normal minor variations due to screen settings or lighting

• Damage caused during shipping without the required proof (see Section 4)

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3) Indoor Use Guidelines (To Maintain Warranty)

To keep your warranty valid:

• Display the print indoors only

• Avoid direct sunlight for long periods

• Clean gently with a soft, dry microfiber cloth

• Do not use chemical cleaners, alcohol sprays, or abrasive scrubbers

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4) Shipping Damage / Delivery Issues (Unboxing Video Mandatory)

If your product arrives damaged, this is treated as a delivery claim, not a long-term warranty claim.

To request support for delivery damage, you must:

• Contact us within 48 hours of delivery

• Share a complete unboxing video (mandatory)

• Share the shipping label/AWB label clearly visible

• Share clear photos/videos of the damage

Without an unboxing video, damage claims may be rejected.

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5) How to Claim Warranty Support (10-Year Print Warranty)

To raise a warranty request, please email us:

📧 support@turtlewings.co.in
Include:

• Order ID / invoice

• Product photos (front + back)

• Close-up photos of the issue

• A brief explanation of the problem

• Your full address and phone number

Our team may request additional photos/videos to verify the issue.

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6) Resolution (What TurtleWings Will Do)

After verification, TurtleWings may provide one of the following solutions:

• Free replacement print (same design/size), or

• Repair / reprint (if applicable), or

• Store credit / partial refund (in rare cases where replacement is not possible)

The final resolution depends on the evaluation outcome.

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7) Warranty Validity & Proof

• Warranty starts from the delivery date

• Warranty is valid only with proof of purchase

• Warranty is non-transferable unless stated otherwise in writing

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8) Neon LED Products (Separate Warranty)

If your product includes Neon LED components, Neon LED parts have a separate warranty period (as mentioned on the Warranty / Return Policy pages). The 10-year warranty applies to the print only, not to LED/neon components, adapters, or accessories.

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9) Contact Support

📧 support@turtlewings.co.in
📞 +91 8262074190 (Mon–Sat, 11:00 AM – 7:00 PM IST)

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10) Policy Rights

TurtleWings reserves the right to update or modify this warranty policy at any time without prior notice.