HELP

🛠️ Help Center – TurtleWings

Welcome to the TurtleWings Help Center! We’re here to make your experience smooth, creative, and hassle-free. Below you’ll find quick answers about products, ordering, shipping, returns, and support.

🖼️ Product Information

What does TurtleWings offer?

Premium Metal Prints in vibrant colors across multiple themes
Neon LED Metal Prints / Neon LED Wall Art (selected designs)
Stylish DeskMats in multiple sizes
Customised Fridge Magnets and accessories

Can I customise my product?

Yes! Visit our Personalise section to upload your design/image (where applicable).

🛒 Ordering Process

How do I place an order?

Browse and select your favourite design
Choose size/options and click Add to Cart
Proceed to checkout and fill shipping/payment details
Confirm the order

Can I change my order after placing it?

Because most products are made-to-order, orders usually cannot be modified after placing.
For details, please refer to our Terms & Conditions.

🚚 Shipping & Delivery (India Store – turtlewings.co.in)

Domestic Shipping (India)

Processing Time (before dispatch):

Standard orders: 1–3 working days
Custom / personalised / Neon LED items: 3–5 working days (depending on the product)

Delivery Time (after dispatch):

Usually 2–6 working days, depending on location and courier serviceability

Shipping Charges:

Free Shipping on prepaid orders above ₹1,000
Shipping fee for orders below ₹1,000 is shown at checkout

International Orders (Important)

TurtleWings accepts international orders through our global website: turtlewings.co.

✅ turtlewings.co.in is for India orders only.
If you are outside India, please place your order on turtlewings.co.

For international shipping assistance (rates/timelines/bulk/custom requests), contact us:
📧 support@turtlewings.co.in
📞/WhatsApp: +91 8262074190

Tracking Orders

You’ll receive tracking updates via SMS/Email/WhatsApp (where applicable) after dispatch.
You can also visit our Order Tracking page.

🔁 Returns & Refunds

What is your return policy?

Returns are accepted only for eligible items and must be requested within 7 days of delivery
Items must be unused and in original packaging
Customised / personalised products are non-returnable, unless damaged/defective on arrival (with mandatory proof)

Received a damaged/defective/wrong/missing product?

You must contact us within 48 hours of delivery.

✅ Unboxing video is mandatory for ANY claim (damage/defect/wrong/missing/shortage/return request).
Please share:

Order ID
Clear photos/video of the issue
Unboxing video (one continuous video) showing shipping label/AWB and opening
Photo of the shipping label/AWB

If unboxing video is not shared, the claim may be rejected.