HELP
🛠️ Help Center – TurtleWings
Welcome to the TurtleWings Help Center! We're dedicated to making your experience smooth, creative, and hassle-free. Below is everything you need to know about our products, orders, policies, and more.
🖼️ Product Information
What does TurtleWings offer?
- Premium Metal Prints in vibrant colors and multiple themes
- LED Neon Frames with glowing accents
- Stylish DeskMats in XL and XXL sizes
- Customized Fridge Magnets and accessories
Can I customize my product?
Yes! Visit our Personalize Section to upload your design or image.
🛒 Ordering Process
How do I place an order?
- Browse and choose your favorite design.
- Select size and options, then click “Add to Cart.”
- Proceed to checkout and fill in shipping/payment details.
- Confirm the order.
Can I change my order after placing it?
No, once placed, orders cannot be modified. Payments must be made during checkout. Please refer to our Terms & Conditions for full details.
🚚 Shipping & Delivery
Domestic Shipping (India)
- Processing Time: 2–6 business days
- Delivery Time: 2–6 business days (after dispatch)
- Free Shipping on prepaid orders above ₹1,000
International Shipping:
Available worldwide. Shipping rates and timelines vary by country. Customs/duties are the buyer's responsibility.
Tracking Orders:
You’ll receive tracking updates via SMS/email. You may also visit our Order Tracking Page.
🔁 Returns & Refunds
What is your return policy?
- Returns accepted within 7 days of delivery for damaged/incorrect items
- Items must be unused and in original packaging
- Refund not applicable for personalized/custom-made products unless damaged
Received a damaged product?
Email us with an unboxing video at support@turtlewings.co.in within 24 hours of delivery.
How do I request a return?
Contact us with your order ID and issue details at support@turtlewings.co.in or WhatsApp us on +91 9370541139.
❌ Cancellations
Want to cancel your order?
Cancellations are allowed only before dispatch. Contact us immediately with your order ID via email or phone.
Read full Cancellation Policy.
🔐 Privacy & Security
We value your privacy. Any information you provide is used only to process your orders and improve your experience. Learn more in our Privacy Policy.
📜 Terms & Conditions
Using our website and placing an order indicates agreement to our Terms and Conditions. Please read carefully before purchasing.
🎁 Gifting & Bulk Orders
Can I send a gift?
Yes! Add a note and opt for gift wrapping at checkout.
Do you accept bulk or corporate orders?
Definitely! Email us at sales@turtlewings.co.in for a custom quote.
📞 Contact Us
Still need help? We’re here for you.
- Email: support@turtlewings.co.in
- WhatsApp: +91 9370541139
- Call: +91 8262074190
- Instagram DM: @turtlewings.in
Customer Support Hours:
Monday to Saturday – 10:00 AM to 7:00 PM IST
