🛠️ Help Center – TurtleWings

Welcome to the TurtleWings Help Center! We're dedicated to making your experience smooth, creative, and hassle-free. Below is everything you need to know about our products, orders, policies, and more.

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🖼️ Product Information

What does TurtleWings offer?

• Premium Metal Prints in vibrant colors and multiple themes
• LED Neon Frames with glowing accents
• Stylish DeskMats in XL and XXL sizes
• Customized Fridge Magnets and accessories

Can I customize my product?
Yes! Visit our Personalize Section to upload your design or image.

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🛒 Ordering Process

How do I place an order?

1. Browse and choose your favorite design.
2. Select size and options, then click “Add to Cart.”
3. Proceed to checkout and fill in shipping/payment details.
4. Confirm the order.

Can I change my order after placing it?
No, once placed, orders cannot be modified. Payments must be made during checkout. Please refer to our Terms & Conditions for full details.

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🚚 Shipping & Delivery

Domestic Shipping (India)

• Processing Time: 2–6 business days
• Delivery Time: 2–6 business days (after dispatch)
• Free Shipping on prepaid orders above ₹1,000

International Shipping:
Available worldwide. Shipping rates and timelines vary by country. Customs/duties are the buyer's responsibility.

Tracking Orders:
You’ll receive tracking updates via SMS/email. You may also visit our Order Tracking Page.

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🔁 Returns & Refunds

What is your return policy?

• Returns accepted within 7 days of delivery for damaged/incorrect items
• Items must be unused and in original packaging
• Refund not applicable for personalized/custom-made products unless damaged

Received a damaged product?
Email us with an unboxing video at support@turtlewings.co.in within 24 hours of delivery.

How do I request a return?
Contact us with your order ID and issue details at support@turtlewings.co.in or WhatsApp us on +91 9370541139.

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❌ Cancellations

Want to cancel your order?
Cancellations are allowed only before dispatch. Contact us immediately with your order ID via email or phone.

Read full Cancellation Policy.

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🔐 Privacy & Security

We value your privacy. Any information you provide is used only to process your orders and improve your experience. Learn more in our Privacy Policy.

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📜 Terms & Conditions

Using our website and placing an order indicates agreement to our Terms and Conditions. Please read carefully before purchasing.

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🎁 Gifting & Bulk Orders

Can I send a gift?
Yes! Add a note and opt for gift wrapping at checkout.

Do you accept bulk or corporate orders?
Definitely! Email us at support @turtlewings.co.in for a custom quote.

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📞 Contact Us

Still need help? We’re here for you.

• Email: support@turtlewings.co.in
• WhatsApp: +91 9370541139
• Call: +91 8262074190
• Instagram DM: @turtlewings__

Customer Support Hours:
Monday to Saturday – 10:00 AM to 7:00 PM IST